mg88 Privacy Policy

1. Definitions & Scope of Application

The meanings of certain key terms used in this Policy are clarified below:

• "Platform" refers to mg88's website, mobile version, and all related digital services.
• "User" or "You" refers to any visitor, whether registered or unregistered, on the platform.
• "Personal Information" refers to any information that can directly or indirectly identify a specific individual.
• "Processing" refers to any operation involving the collection, storage, organization, use, transfer, or deletion of data.

This Policy applies to all sections of the mg88 platform — cricket betting, slot games, live casino, fishing games, and all other services. If you contact us through a third party, that third party's own privacy policy may also apply.

2. What Information We Collect

mg88 may collect the following types of information in order to operate its services properly:

2.1 Registration & Identity Information

When you create an account, we collect your full name, email address, date of birth, phone number, and residential address. National ID or passport details may be required for age verification and identity confirmation.

2.2 Financial Transaction Information

Payment-related information is collected to process deposits and withdrawals. This may include your bKash, Nagad, Rocket, or Upay account number, or bank account details. We never store complete financial credentials such as PINs or passwords.

2.3 Technical & Usage Information

When you visit our platform, certain information is collected automatically. This includes:

• IP address and device type
• Browser name and version
• Operating system
• List of pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Cookie and session data

2.4 Communication & Support Information

When you contact our support team via live chat or email, the content and date of that conversation may be stored. This helps us improve our service quality.

3. Purpose of Using Your Information

mg88 uses collected information for the following lawful purposes:

3.1 Account Management & Identity Verification

Information is used to create and manage your account, verify your identity, and confirm the user's age. In particular, this is essential to prevent access by individuals under 21 years of age.

3.2 Processing Financial Transactions

Financial information is used to process deposits, award bonuses, and handle withdrawal of winnings. The minimum deposit amount at mg88 is ৳200 and the minimum withdrawal amount is ৳1,000.

3.3 Ensuring Platform Security

Technical data is analyzed to prevent fraud, money laundering, and cyberattacks. If suspicious activity is detected, an account may be suspended or investigated.

3.4 Improving Service Quality

By analyzing user behavior and preferences, we improve our game sections, interface, and support services. This analysis is generally conducted in aggregated and anonymized form.

3.5 Meeting Legal Obligations

Under applicable laws and regulations, we are required to retain and provide certain information. Where a lawful order from a legal authority is received, the necessary information may be provided.

4. Disclosure & Sharing of Information

mg88 may share your information with third parties in limited and controlled circumstances, as described below:

4.1 Service Provider Partners

We use certain trusted technology and payment providers to operate the platform. These partners will only receive the information necessary to perform their specific functions and are required to adhere to our privacy standards.

4.2 Legal Obligations

Information may be provided in response to a valid court order, government directive, or legal investigation. In such cases, we will make reasonable efforts to notify you in advance, unless prohibited by law.

4.3 Business Transfers

If mg88 is involved in a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will provide you with advance notice in such a case.

4.4 With Your Consent

Beyond the circumstances above, we will not share your personal information with any third party without your explicit consent.

5. Cookies & Tracking Technologies

The mg88 website uses cookies and similar technologies to enhance your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security verification. The platform cannot function properly without them.
• Preference cookies: Used to remember your language selection, theme, and other preferences.
• Analytical cookies: Used to analyze site usage and improve services.
• Security cookies: Used to prevent fraud and unauthorized access.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain key platform functions and you may not be able to access your account.

6. Data Security Measures

mg88 has implemented industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL (Secure Socket Layer) Encryption: All data transmitted between your browser and our servers is carried over an encrypted connection.
• Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel may access personal information, and only when specifically required.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: Two-factor authentication is available to enhance the security of your account.

7. Data Retention Period

mg88 retains personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal compliance and dispute resolution purposes.
• Transaction records: Financial transaction data is retained for the period required under applicable law.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies have a set expiry and are automatically deleted once they expire.

8. Your Rights

As a mg88 user, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. This can be done through the platform's settings section or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, this right may be limited where legal obligations exist or where transaction records must be retained.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing purposes.

8.5 Right to Data Portability

You may request to receive the information you have provided in a standard machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

9. Protection of Minors

mg88 is intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their child is using our platform, please notify our support team immediately.

10. International Data Transfers

Our servers and service provider partners may be located in various countries. Your information may be transferred to and processed outside of Bangladesh. In such cases, we ensure that adequate measures are in place to protect your information in the destination country.

mg88 complies with standard contractual clauses, data processing agreements, and applicable data protection regulations for international data transfers.

11. Changes to This Policy

mg88 reserves the right to amend this Privacy Policy from time to time. If significant changes are made, we will:

• Update the date of the most recent revision at the top of this page.
• Send a notification to your registered email address for material changes.
• Display a prominent notice on the platform.

Continued use of the platform after changes have been made will be taken as your acceptance of the updated Policy. You are advised to visit this page regularly.