mg88 Q&A Centre

Log in to mg88 and go to the Deposit section, then select bKash. Enter the amount and send the payment to the bKash number shown on screen. If you provide the correct payment reference number or transaction ID, your balance will be updated within a few minutes. If you run into any issue, contact us via live chat.

The minimum deposit at mg88 is ৳200, and this applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount, but no deposit below ৳200 will be accepted. Depositing a larger amount for the first time gives you a better welcome bonus benefit.

mg88 does not charge any deposit fee of its own. However, mobile banking services like bKash, Nagad, or Rocket may apply their own transaction charges according to their terms. Check your payment app's terms and conditions for the exact charges. For bank transfers, your bank's internet banking charges may also apply.

After a successful payment, your balance is usually updated shortly. If it still hasn't been credited, first note the transaction ID from your payment app. Then contact mg88 via live chat with the transaction ID, the amount sent, and the time. Our support team will verify and resolve the issue promptly.

In live roulette, a wheel contains numbers from 0 to 36. You place a bet by predicting which number the ball will land on. You can bet directly on a single number (higher payout but lower probability), or bet on larger groups like red/black or odd/even where the chance of winning is higher but the payout is lower. A real dealer spins the wheel in a live broadcast.

Betting limits vary across different live tables. There are generally lower-limit tables for newer players, as well as high-limit VIP tables for experienced players. Check the table information inside the game for the specific limits of each table. mg88 regularly updates its table setup, so checking directly on the platform is the most reliable way to get current limits.

In baccarat, you bet on either the Player or the Banker side (a Tie bet is also possible). The side whose points are closest to 9 wins. Card values are counted as follows: cards 1–9 count at face value, tens and face cards count as zero. If the total of two cards results in a two-digit number, the left digit is dropped. A small commission is deducted from winnings when you bet on the Banker side.

Yes, Teen Patti and Andar Bahar from multiple providers including JILI are available at mg88. Teen Patti is essentially three-card poker — the highest hands to look for are Trail, Pure Sequence, Sequence, and so on. Andar Bahar is even simpler: one joker card is placed in the middle, and the remaining cards fall on either the Andar (left) or Bahar (right) side — you bet in advance on which side a matching card will appear. A live dealer runs the game at a fast pace.

The verification process is primarily for the security of your account and funds. It ensures that no one else can create an account in your name or withdraw your money. It also confirms that your deposit and withdrawal methods are registered in your name. This is a standard measure to maintain a safe and trustworthy platform.

mg88 accepts a National ID card (NID), passport, or driving licence as proof of identity. For address verification, you can submit a bank statement or utility bill issued within the last three months. Make sure the document image is clear, all four corners are visible, and no part is cut off.

mg88 transmits all uploaded documents via SSL encryption and stores them on encrypted servers. Only authorised members of the verification team can access these documents. Your personal information is not shared with any third party. You can read our privacy policy for more details.

Common reasons for a failed verification include a blurry image, an expired document, or a name mismatch. The rejection email or message will state the reason. Address that issue and re-upload the correct document. If you are unsure about the problem, email [email protected] or reach out via live chat.

Yes, they must match exactly. The name on your mg88 account must be identical to the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held. Provide the correct name from the start, and if you need to make a change, contact support.

Yes, mg88 uses SSL (Secure Socket Layer) encryption across the entire platform. Your login credentials, payment details, and personal information are encrypted during transmission, making it impossible to read from outside. If you see a padlock icon in your browser's address bar, the connection is secure.

If you see a suspicious login or transaction, change your password immediately and contact mg88 via live chat or at [email protected]. You can also request that your account be temporarily suspended if needed. Change the password on your payment app as well, and do not use the same password across multiple sites.

The official mg88 domain is mg88.mom — any site with a different spelling, added numbers, or extra characters is fake. Always check the URL carefully in your browser's address bar. If someone sends you a link, do not click it directly; type the address into your browser manually. Be cautious of any site claiming unusually high bonuses or instant jackpots.

A strong password should have at least 12 characters and combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or simple sequences (123456). Use this password only for mg88 — do not use the same password on any other site.

To open an account at mg88, go to the login page and find the registration section. Fill in the form with your name, mobile number, and a password of your choice. Providing accurate information is important as it will be used during verification later. Users under 21 years of age cannot open an account.

Usernames must generally be between 6 and 20 characters and can only contain English letters and numbers. Passwords must be at least 8 characters long and must include a mix of letters and numbers. A username cannot be changed once set, so choose carefully from the start.

The most common cause of login issues is an incorrect password or username. Check whether Caps Lock is on. After multiple failed attempts, your account may be temporarily locked — in that case, wait a moment or reset your password. You can also try clearing your browser's cache. If the problem persists, contact live chat.

Use the "Forgot password?" option on the login page. Enter your registered mobile number or email address and a verification code will be sent. Use the code to set a new password. If you have trouble with this process, email [email protected] or get help via our 24/7 live chat.

Changing the primary name on your account requires assistance from the support team and identity verification. The same process applies to changing your mobile number. Since keeping your name consistent with your payment account is important, contact [email protected] or live chat before making any changes.